Translating the richly textured world of consumer stories into insights that can drive business results
Good qualitative research is about having good conversations. Whether in a living room or a focus group room, putting respondents at ease is important to allow them to open up and share their stories.
We gathering insights in a variety of forms and contexts:
IDI’s (or 1-on-1 Interviews)
A professional moderator interviews (generally face-to-face, but can be via phone) one participant in order to gain in-depth qualitative insight.
A group of participants (2-10) often of common demographics, attitudes, or purchase patterns are led through a discussion of a particular topic by a trained moderator in order ascertain thoughts, beliefs and motivations behind behaviors.
In context Interviews (In-home / In-store)
In-Context Interviews (ICI’s), sometimes called in-home or in-store interviews, take place where a product or service is used or purchased. This methodology allows you to observe and understand the habits, practices and motivations of your target audience as they are using or choosing your product or service.
This technique is based on the fact that people have told stories from the beginning of time to pass information from one person to another. Storytelling requires respondents to create stories about a given topic using pictures and words. Stories not only provide facts, but they also include emotion and color that is often missed through direct questioning.
This technique is built on the belief that people think and communicate using metaphors. It requires the respondent to collect visuals based on a centering question prior to research. For example, “what are your thoughts and feelings associated with shopping for flooring?” This probing technique focuses on explaining the “why” behind the “what” of consumer behavior. This data provides further insight and understanding that can be used in creating an appropriate marketing campaign for a product, identifying new product ideas, improving inter-office communications, and determining the presence of pre-existing biases or beliefs.
Seek to explore the subconscious by having respondents project their thoughts and feelings about a particular subject or topic on to other things. For example, if brand X where a person, describe its personality, occupation, hobbies, etc.
A probing technique, used in one-on-ones and focus groups, designed to delve into the real reasons for participants’ attitudes and behaviors toward the topic. It is generally considered to be an intensive technique. The moderator seeks the reason behind each answer until he or she arrives at a basic human need such as ego or status.